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Privacy policy

PERSONAL DATA PROCESSING POLICY

We consider the guarantee of the right to protection of personal data to be a key commitment of Kikimora Official, therefore we will use and invest all necessary means and efforts to process your data in full compliance with Regulation (EU) 2016/679. As one of the main principles of this legal framework is transparency, we have prepared this document, through which we want to inform you about the way we collect, use, transmit and protect your personal data when you interact with us in connection with products. and services on our website.

We reserve the right to periodically update and amend this Privacy Policy to reflect any changes to the way we process your personal data or changes to your legal requirements. In the event of such changes, we publish the amended version of the Privacy Policy on our website and therefore we kindly ask you to periodically review its content.

Information about the personal data controller:

Kikimora Fashion EOOD is a company registered in the Commercial Register of the Registry Agency with the UIC, with registered office and address of management: Zornitsa, bl. 57, ent. 3, fl. 7, Burgas, pk 8018, Bulgaria, e-mail: kikimora.jewelry@gmail.com

We process your personal data on the following grounds:

  • The contract concluded between us and you in order to fulfill our obligations under it;
  • Explicit consent from you - the purpose is indicated for each specific case;
  • In case of an obligation under law

In the following paragraphs you will find information about the processing of your personal data depending on the basis on which we process them.

FOR PERFORMANCE OF A CONTRACT OR IN THE CONTEXT OF PRE-CONTRACTUAL RELATIONS

We process your personal data in order to fulfill the contractual and pre-contractual obligations and to enjoy the rights under the contracts concluded with you.

Purposes of processing:

  • User registration
  • Making contact with the user and sending information to him, including if desired - to send newsletters and advertising messages;
  • Management and execution of your request and execution of a concluded contract;
  • Keeping correspondence in connection with orders, processing requests, reporting problems, etc.
  • providing support, including answering your questions regarding your orders or the goods and services of Kikimora Official

Based on the contract concluded between us and you, we process information on the type and content of the contractual relationship, as well as any other information related to the contractual relationship, including:

  • personal contact details - contact address, delivery address, email, telephone number;
  • identification data - two names;
  • Data on the orders made through the user profile;
  • e-mail, letters, information about your requests for troubleshooting, complaints, requests, grievances;
  • credit or debit card information, bank account number or other banking and payment information in connection with the payments made;

The processing of the specified personal data is mandatory for us so that we can conclude the contract with you and fulfill it.

We provide your personal data to third parties, and our main goal is to offer you quality, fast and comprehensive service.

We provide personal data to the following categories of recipients (data controllers):

  • postal operators and courier companies;
  • persons providing consulting services in various fields.
  • marketing service providers - Google, Facebook, Mailchimp,

We delete the data collected on this basis 5 years after the termination of the contractual relationship, regardless of whether due to the expiration of the contract, cancellation or other grounds. The term is determined by the 5-year limitation period for possible claims under the contract.

FOR FULFILLMENT OF REGULATORY OBLIGATIONS

The law may provide for an obligation for us to process your personal data. In these cases, we are obliged to perform the processing, such as:

  • Obligations under the Anti-Money Laundering Measures Act;
  • fulfillment of obligations in connection with distance selling, off-site sales, provided for in the Consumer Protection Act;
  • providing information to the Consumer Protection Commission or third parties provided for in the Consumer Protection Act;
  • providing information to the Commission for Personal Data Protection in connection with obligations provided for in the legislation for personal data protection;
  • obligations provided for in the Accounting Act and the Tax and Social Security Procedure Code and other related normative acts in connection with the keeping of lawful accounting;
  • providing information to the court and third parties, in the framework of proceedings before a court, in accordance with the requirements of the regulations applicable to the proceedings;
  • age verification when shopping online.

The data collected in accordance with an obligation provided by law are deleted after the obligation for collection and storage is fulfilled or ceases to exist. For example:

  • under the Accounting Act for storage and processing of accounting data (11 years),
  • obligations to provide information to the court, competent state authorities, etc. grounds provided for in the current legislation (5 years).

When a law stipulates an obligation for us, it is possible for us to provide your personal data to the competent state authority, natural or legal person.

AFTER YOUR CONSENT

We process your personal data on this basis only after your explicit, unambiguous and voluntary consent. We will not foresee any adverse consequences for you if you refuse to process personal data.

Consent is a separate basis for the processing of your personal data and the purpose of the processing is stated in it, and is not covered by the purposes listed in this policy. If you give us the relevant consent and until its withdrawal or termination of any contractual relationship with you, we prepare suitable proposals for products / services.

On this basis, we only process data for which you have given us your explicit consent. The specific data are determined for each individual case. Usually the data include:

  • Email;
  • Telephone;
  • Shipping address;
  • names;

On this basis, we may provide your data to marketing agencies and third parties.

Concessions granted may be withdrawn at any time. Withdrawal of consent does not affect the performance of contractual obligations. If you withdraw your consent to the processing of personal data in any or all of the ways described above, we will not use your personal data and information for the purposes set out above.

We delete the data collected on this basis at your request.

PROCESSING OF ANONYMIZED DATA

We process your data for static purposes, ie for analyzes in which the results are only summary and therefore the data is anonymous. It is not possible to identify a specific person from this information.

How we protect your personal data

To ensure adequate data protection of the company and its customers, we apply all necessary organizational and technical measures provided for in the Personal Data Protection Act.

In order to ensure maximum security in the processing, transmission and storage of your data, we may use additional protection mechanisms such as encryption, pseudonymization, etc.

Consumer Rights

Each User of the site enjoys all rights to personal data protection under Bulgarian law and European Union law.

Each User has the right to:

  • Awareness (in connection with the processing of his personal data by the administrator);
  • Access to your own personal data;
  • Correction (if data is inaccurate);
  • Deletion of personal data (right to be "forgotten");
  • Restriction of processing by the controller or processor of personal data;
  • Portability of personal data between individual administrators;
  • Objection to the processing of his personal data;
  • The data subject shall also be entitled not to be the subject of a decision based solely on automated processing, including profiling, which has legal consequences for the data subject or similarly affects him to a significant degree;
  • Right to protection by judicial or administrative order, in case the data subject's rights have been violated.

The user may request deletion if one of the following conditions is true:

  • Personal data are no longer necessary for the purposes for which they were collected or otherwise processed;
  • The user withdraws his consent on which the data processing is based and there is no other legal basis for the processing;
  • The user objects to the processing and there are no legal grounds for the processing to take precedence;
  • Personal data has been processed illegally;
  • Personal data must be deleted in order to comply with a legal obligation under Union law or the law of a Member State applicable to the controller;
  • Personal data have been collected in connection with the provision of information society services to children and the consent has been given by the parent responsible for the child.

The user has the right to restrict the processing of his personal data by the administrator when:

  • Dispute the accuracy of personal data. In this case, the restriction of processing is for a period that allows the controller to verify the accuracy of personal data;
  • The processing is illegal, but the User does not want the personal data to be deleted, but instead requires restricting their use;
  • The Administrator no longer needs the personal data for the purposes of processing, but the User requires them for the establishment, exercise or protection of legal claims;
  • objects to the processing pending verification of whether the legal grounds of the administrator take precedence over the interests of the User.

Right of portability.

The data subject has the right to receive the personal data concerning him and which he has provided to the controller, in a structured, widely used and machine-readable format and has the right to transfer this data to another controller without hindrance from the controller. data are provided when the processing is based on consent or a contractual obligation and the processing is carried out in an automated manner. When exercising its right to data portability, the data subject shall also be entitled to receive a direct transfer of personal data from one controller to another where this is technically feasible.

Right to object.

Users have the right to object to the controller against the processing of their personal data. The controller of personal data shall be obliged to terminate the processing, unless he proves that there are convincing legal grounds for the processing, which take precedence over the interests, rights and freedoms of the data subject, or for the establishment, exercise or protection of legal claims. In the event of an objection to the processing of personal data for the purposes of direct marketing, the processing should be stopped immediately.

Complaint to the supervisory authority

Each User has the right to file a complaint against illegal processing of his personal data to the Commission for Personal Data Protection or to the competent court.

Grounds for collecting, processing and storing your personal data

What are cookies?

The site kikimoraofficial.com uses cookies, which are important for its correct operation. By visiting our site, you accept the use of cookies.

Why do we use cookies?

Cookies are usually needed to collect statistical information or to provide functionality to users of the site. We use cookies on the one hand so that we can know that you are logged in after logging in to the site and not ask you for a username and password on each page, but on the other hand to collect information about the number of visitors to the site and what content they use.

It is important to note that the cookies we use contain only anonymous information in order to improve our customer service and our services. They do not contain personal information.

Types of cookies we use:

  • Mandatory cookies
    These cookies are necessary for the site to function and cannot be excluded from our system. They are usually set up in response to a user action that requires appropriate services such as privacy settings, logging in to a user profile, or filling out a data entry form. You can set your browser to block these cookies, but some parts of the site may not work properly.
  • Analytical cookies they also recognize the number of visitors to our site, reveal how visitors use the site and what content is interesting and sought after by them.
  • Marketing cookies contain information about how you used our site and can be triggered by our advertising partners. They do not store personal information. Thanks to them, you will not be shown information that is irrelevant to you. These are dynamic cookies on Facebook, Google and others.
The privacy statement applies to the e-shop of Kikimora Fashion Ltd. Our website may contain links to other providers for whom we cannot be responsible for their personal data protection. inform about the privacy statement of any site that collects personal information.

In the event of changes in our privacy policy, they will be published on our website.

This policy is part of the Terms of Use of this site and as such should be applied and interpreted in accordance with the laws of the Republic of Bulgaria.